TopConnector FAQ

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TopConnector App

What is TopConnector?

TopConnector app provides unlimited and unrestricted access to data on virtually every U.S. property and its owners. All in one place - your hand.

Now you can get data on any property, anywhere in the U.S. - just by touching the map. It's as easy as that!

Data include:

Who is using the app?

The majority of our users are real estate agents, property investors, insurance, mortgage, loan services, home repair and improvement services, and many other business targeting property owners.

TopConnector may be for real estate and business pros, but anyone can use it to get info on any property - in all 50 States!

TopConnector subscription durations and prices

Currently we offer the following subscriptions:

Payment will be charged to your iTunes Account at confirmation of purchase.

Subscriptions to the TopConnector's services renew automatically unless you turn off the Automatic Renewal option on your device at least 24-hours before the end of the current subscription period.

How to start using the app?

It’s very simple! Just download it from the App Store. No accounts, no logins and no memberships are required in order to use the app.

New users can perform up to 5 lookups at no charge before being asked to subscribe in-app. This is available for new TopConnector users only.

When you subscribe to the service, you'll enjoy unlimited access to property and owner data for over 110 Million U.S. properties, nationwide. You'll pay per month not per record.

What devices does TopConnector support?

TopConnector is currently available for iPhone and iPad only.

Do I need a fast Wi-Fi connection?

TopConnector is a web service solution that provides mobile access to one of the largest property databases on the market.

In order to enjoy uninterrupted access to the TopConnector service, you'll need a strong broadband connection and a fast, reliable Wi-Fi signal.

A weak Wi-Fi signal can reduce your bandwidth and cause connectivity issues, such as the app not responding when you touch the map, slow access to data, failed subscription verification.

Property Data

Where the data comes from?

TopConnector is not the source of the information. The app is powered by Melissa Corp, a trusted provider of data quality solutions and services to more than 10,000 companies worldwide.

The information provided by Melissa Corp and accessed through TopConnector app is from various publicly available data sources, such as county and township recording offices, real estate public data recorded by tax, assessor and other recording offices. Public records are maintained by the respective data recording offices and the update frequency varies by data type and source.

Property information, including property ownership data is public knowledge and is not restricted.

How frequently is the data updated?

TopConnector's databases are updated weekly.

Please note that public records are maintained and updated by the respective public sources, and data update frequency varies by data type and source.

For example, tax assessment data is typically updated by public sources on an annual basis. Deeds are usually recorded from two weeks to three months after closing. In some counties, however, the recording/reporting time could take much longer.

Reporting practices vary from state to state and even within the same state.

How accurate is the information?

TopConnector displays the data as provided by public records and other data sources. Some of these records may be outdated or incorrect. Public data is generally not free from defect. Before relying on any data, it should be independently verified.

Sometimes outdated or missing information may be due to public records and data changes that occurred since the TopConnector last update. This information will be made current in our databases with the next scheduled update or when the updated public records and data are made available by the source.

I have more accurate information about the property

If you have more timely and accurate information about the property or the property owner than the current public data, you can use Notes to add your info to the property record in the app. You can add text and photos or videos selected from the photos/videos on your device.

Can I make changes to the public data shown on TopConnector app?

No. Getting public records changed requires contacting the respective public office. Changes to the public information associated with a property can only be made based on legal documents of record. The best practice is to make the changes with the relevant public records office and wait until the corrections are updated in the system.

TopConnector Subscriptions

Why do I need a subscription?

TopConnector is a web service that provides instant access to data on over 120 million U.S. residential and commercial properties and their owners, updated weekly.

In order to enjoy continuing access to the data, you need to subscribe to TopConnector service trough the app. No accounts, no logins, and no memberships are required in to subscribe.

New users can perform up to 5 lookups at no charge before being asked to subscribe in-app. When you subscribe to the service, you'll enjoy unlimited access to property and owner data for the duration of your subscription period.

Currently, users can subscribe to the TopConnector service for a period of 7 days, 1 month, or 12 months.

Does my subscription auto-renew?

Yes. Subscriptions to the TopConnector's services renew automatically. Now you can enjoy uninterrupted access to property & ownership data without having to manually renew your access to the service time and again.

TopConnector subscriptions automatically renew unless you turn off the Automatic Renewal option on your device at least 24-hours before the end of the current subscription period.

If you turn off the auto-renewal, your subscription will cancel at the end of your current billing period.

Can I try before I buy?

Yes. New users can perform up to 5 lookups at no charge before being asked to subscribe in-app. This is available for new TopConnector users only.

When you subscribe to the service, you'll enjoy unlimited access to property & owner data for the duration of your subscription period.

How can I change my current subscription?

You cannot change your subscription from within the TopConnector app. All subscriptions are handled by Apple and can only be managed - viewed, changed, or canceled - in your App Store account Settings on your device.

  1. Go to Settings > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Tap Subscriptions.
  5. Tap the subscription that you want to manage.
  6. Use the options to choose a different subscription offering.

How can I cancel my subscription?

You cannot change your subscription from within the TopConnector app. All App Store subscriptions are handled by Apple and can only be managed - viewed, changed, or canceled - in the account Settings on your device. We do not have any access to users’ App Store accounts and purchase details.

  1. Go to Settings > iTunes & App Store.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Tap Subscriptions.
  5. Tap the subscription that you want to manage.
  6. Tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

How to turn off the automatic Subscription Renewal?

You can opt out of the auto-renewal at any time by turning off the Automatic Renewal option on your device.

  1. Go to the Account Settings on your device.
  2. Tap your Apple ID at the top of the screen.
  3. Tap View Apple ID. You might need to sign in or use Touch ID.
  4. Under the Subscriptions option, tab “Manage”
  5. Toggle the “Automatic Renewal” option to off.

How do I restore my subscription?

If you get a new phone, or reset your current one, you can restore your subscription.

  1. Open TopConnector app
  2. Tap the Buy button
  3. Scroll down the purchase screen
  4. Tap on the Restore Existing Subscription button.

How to request a refund

All App Store purchases are handled by Apple. We do not have any access to users’ App Store accounts and purchase details. As the payment is made in the App Store, the subscriptions are fulfilled by Apple and can be refunded only by contacting Apple's customer support.

To request a refund from Apple:

  1. Go to the Report a Problem page on Apple’s website http://reportaproblem.apple.com/
  2. Sign in with your Apple ID, then select the 'Apps' tab.
  3. Find the purchase you want refunded. Select Report a Problem to the right of the purchase.
  4. Click on Choose Problem and select your problem from the menu then click Submit.

After you provide a reason, Apple’s customer service will review your request. You should hear back from Apple within a few days to a week with whether your request for a refund is approved.



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